Deleting your AlaGo account
Last updated: 19 August 2026
AlaGo is operated by [operator details to be confirmed]. You can delete your account and the personal information held against it at any time, either inside the app or by writing to us.
In the app
- Open the AlaGo driver app.
- Go to Account.
- Choose Delete account and confirm.
Deletion takes effect immediately and you are signed out.
Without the app
Send a deletion request to [operator details to be confirmed] from the contact address registered on your account, or by post to [operator details to be confirmed]. So that we delete the right account, tell us the name and phone number you use in AlaGo. We respond within 30 days.
What is deleted
- Your name, contact phone number and wallet reference
- Your vehicle registration plate and model
- Your last known position and your online status
- All location traces recorded during your trips
What is retained, and why
| Retained | Reason | For how long |
|---|---|---|
| Trip records (addresses, distance, times) and payment records (fare, commission, driver earnings), no longer linked to your name or contact details | Accounting and tax obligations, and the ability to resolve a dispute or a refund that arises after deletion | As long as accounting and tax law requires |
These records no longer identify you: the account they were attached to holds no name, phone number or wallet reference after deletion.
Before you can delete
Two situations block deletion, both because money is still unsettled. The app will tell you which one applies.
- A trip is in progress. A passenger's fare may still be held, or a driver may be on the way. Finish or cancel the trip first.
- Earnings have not reached your wallet. Once the account is anonymised we can no longer tell whose wallet to pay. Contact us first so the payment can be completed.
Contact
[operator details to be confirmed]
[operator details to be confirmed]
[operator details to be confirmed]